niffsee.

Refund & Return Policy

Business: Niffsee Digital Design Services (registered sole proprietorship)
Business address: Avida Turf Towers, BGC, Fort Bonifacio, Taguig 1634, Philippines
Contact: [email protected]
Effective date: September 20, 2026

Review status: This policy is tailored to Niffsee’s current inquiry-led custom product workflow and is pending Philippine legal review. Nothing here removes mandatory rights under applicable consumer law.

1. Inquiry, order confirmation, and payment

Submitting an inquiry is not itself an accepted order. Before payment or production, Niffsee will confirm in writing the product, approved design/specifications, quantity, total price, shipping/delivery charge, payment method, and estimated timing. Payment may be made through banks, digital wallets, payment services, or pera-padala/remittance services as agreed for that order. Keep proof of payment.

2. Custom and made-to-order items

Please check spelling, links, artwork, colors, and other specifications carefully before approving a design. Once production begins, a change-of-mind cancellation or design change may not be feasible. We review cancellation and refund requests individually, considering the production stage, customization, costs already incurred, and applicable law. Any non-refundable amount or cancellation charge must be disclosed and agreed before payment/production and cannot override statutory rights.

3. Defective, damaged, incorrect, or materially non-conforming orders

If your item arrives damaged, defective, incorrect, or materially different from the confirmed order, contact us as soon as reasonably possible at [email protected]. Include your order reference, a description, and clear photos/video where practical. We will assess the issue and discuss an appropriate remedy—such as repair, replacement, correction, or refund—in accordance with the circumstances and applicable Philippine consumer law.

4. Digital profiles and services

If a paid digital profile setup or service has not yet been performed, contact us to request cancellation or a refund review. If setup or customization has begun or been completed, we will assess the work delivered, the issue raised, and applicable law. If Niffsee is responsible for a material service failure, we will work with you on an appropriate lawful resolution.

5. Change of mind, delivery, and failed delivery

We review change-of-mind requests individually; approval is not automatic, particularly for personalized items. Shipping/delivery charges are quoted separately and may be non-refundable where delivery has already occurred or the cost has been incurred, except where applicable law or the circumstances require otherwise. If delivery fails, is delayed, or an address is incorrect, contact us so we can review the carrier status and practical options.

6. How to request a refund or return

1. Email [email protected] with “Refund/Return Request” in the subject.
2. Include your name, order reference, purchase date, item/service, reason, and supporting evidence.
3. Wait for written instructions before sending a physical item back. We will confirm the return address and who will bear return shipping costs based on the case and applicable law.

Do not send payment passwords, PINs, or one-time codes. Refunds, if approved, will ordinarily be returned through the original or mutually agreed payment channel, subject to provider capabilities and legal requirements. We will confirm the amount and expected processing steps in writing.

7. Individual review and statutory rights

Each case is reviewed on its facts. This policy does not limit remedies that cannot lawfully be excluded, including rights that may apply under the Consumer Act of the Philippines (Republic Act No. 7394), the Internet Transactions Act (Republic Act No. 11967), and other applicable laws or regulations.

8. Contact

For assistance, email [email protected].